Privacy Policy

Last updated: 28 July 2025

1. Who we are

Soft Touch Carpets & Elegant Edges (“we”, “our”, “us”) is a family-run flooring company based in St Albans, Hertfordshire.

2. Information we collect

• Contact details provided via our enquiry form (name, email, phone).
• Project information you choose to share.
• Anonymous analytics data (IP address, pages visited, device type).

3. How we use your information

• To respond to your enquiries and provide quotes.
• To schedule home measuring and installation appointments.
• To improve our website through aggregated analytics.

4. Legal basis

We process personal data under the lawful basis of legitimate interest—to run our business and respond to potential customers.

5. Data retention

Enquiry details are retained for up to 24 months, unless a customer relationship is established, in which case records are kept for tax and warranty purposes.

6. Your rights

You have the right to access, correct or delete your personal data. Email  softtouchcarpets100@gmail.com to exercise these rights.

7. Third-party links

Our site may link to external websites (e.g., Instagram, Facebook). We are not responsible for their privacy practices.

8. Changes to this policy

We may update this policy from time to time. The latest version will always be posted on this page.